Refund Policy
Refund Policy
Effective Date: January 6, 2026
At [Your Business Name], we are committed to providing exceptional service and clarity in all our transactions. This Refund Policy outlines the terms under which refunds are granted.
1. General Policy
All sales for services, including but not limited to coaching sessions, wellness consultations, NEOsculpt treatments, and Red Light Therapy sessions, are considered final at the time of purchase.
2. Eligibility for Refund
A refund will only be considered under the following strict condition:
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The refund request is made within 24 hours of the original purchase.
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The purchased service (appointment) has not been scheduled or booked in our calendar.
3. Non-Refundable Services
Once an appointment has been scheduled and added to our calendar, it is no longer eligible for a refund, credit, or transfer, regardless of the timing of the request. This policy applies to:
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Late cancellations or rescheduling requests.
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No-shows for scheduled appointments.
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Completed services.
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Change of mind after the 24-hour purchase window.
4. How to Request an Eligible Refund
To request a refund for an unbooked appointment within the 24-hour window, you must contact us directly at:
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Email: midlothiancompletewellbeing@socialworker.net
Please include your full name, date of purchase, and the service purchased. We will process eligible refunds to the original method of payment within 7-10 business days of approval.
5. Exceptions
The only exception to this policy is if Midlothian Complete Wellbeing must cancel a service or appointment due to unforeseen circumstances on our end. In such a rare case, you will be offered a full refund or the opportunity to reschedule at your convenience.
6. Acknowledgment
By purchasing a service from Midlothian Complete Wellbeing, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Contact Us
If you have any questions about this Refund Policy, please contact us at: midlothiancompletewellbeing@socialworker.net